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Tips for Messaging

 

1. Keep your messages in OfferUp

In-app messaging lets users communicate without leaving OfferUp. Taking conversations away from OfferUp makes it harder for us to protect your information and puts you at greater risk of fraud and other security issues. We recommend you communicate using our messaging system and not share personal information such as a phone number or email address with other users.

2. Please don’t text and drive

If you need to send a message on the go, wait until you can safely pull over to send a message.

3. Do not share login information

Please never share your password or login information with other users. Additionally, note that OfferUp will never ask you for account information, send a promotional message or make an offer on an item through an in-app chat. 

4. If you don't get a response

If a user doesn't respond to your message, they might not have seen it yet, or are no longer interested in the item/offer. In this case, it is ok to continue searching for another item or buyer. To avoid confusion, we do suggest letting them know about any change of plans.

For more information:

Best practices for buying items
Selecting a Location as a Buyer
Tips for Inspecting and Purchasing Items
Best practices for selling an item
Selecting a Location as a Seller
Tips for Engaging with Buyers

 

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